Check Service Charges: Tenant Rights in Austria

As a tenant in Austria you can have the service charge statement checked to determine whether charges are correct or whether you were billed unfairly. This text explains in plain language which documents you should request, which deadlines apply and which practical steps are possible — from inspecting original invoices to a written request to the landlord and, if necessary, involving conciliation bodies or courts. We point out common errors such as incorrect living area entries or wrongly allocated repairs and give advice on documentation. This way you know when an objection is worthwhile, which rights you have in Austria and which offices you can contact.

What are service charges?

Service charges are ongoing costs that a landlord charges for the building or apartment, such as heating costs, water, waste disposal or property management. The legal rules are found in the Tenancy Act (MRG) and related provisions^[1]. Many statements are correct, but errors can occur with allocation keys, incorrect living area or missing receipts.

When should you check?

• If the total amount is significantly higher than the previous year.
• If receipts are missing or not inspectable.
• If costs for repairs or spare parts have been allocated.
• When accounting deadlines need to be observed or are exceeded.

Which documents to request?

Request the original invoices, contracts with service providers, consumption statements and records of living area. Note discrepancies and make copies or photos of the documents.

FAQ

Who can have service charges checked?

Basically any tenant or owner who has received a service charge statement. If in doubt, inspecting the supporting documents helps.

Which deadlines apply for objections?

Respond as soon as possible after receiving the statement. In many cases there is an objection period of a few months; exact deadlines depend on the individual case and contractual agreements.

What if the landlord refuses inspection?

Request inspection in writing and set a deadline; if refused, involve conciliation bodies or the district court.

How-To

1. Gather all relevant documents and receipts for the billing period.
2. Compare items, allocation keys and totals with previous statements.
3. Contact the landlord in writing, describe the objection and request inspection of the original documents.
4. Set a clear deadline for submitting or correcting the statement.
5. If no agreement is reached, consider conciliation bodies or court proceedings at the district court.
6. If applicable, claim repayment of amounts paid in excess.

Key Takeaways

• Always request original supporting documents to verify charges.
• Pay attention to deadlines and respond promptly.
• Seek early dialogue with the landlord or a conciliation body.

Help and Support / Resources

• [1] Rechtsinformationssystem des Bundes (RIS)
• [2] Bundesministerium für Justiz
• [3] JustizOnline — electronic forms

1. [1] Rechtsinformationssystem des Bundes (RIS)
2. [2] JustizOnline — electronic forms