Sample Letter for Tenants: Rent incl. Utilities in Austria
When to use the sample letter
As a tenant in Austria, it can be important to clarify rent and included additional costs such as utilities, heating or internet in writing. If you have questions about statements, charges or agreed services, a structured sample letter helps you present your concerns clearly and with documentation. Legal rules under the tenancy law (MRG) may be relevant; see the legislation for details.Mietrechtsgesetz (MRG)[1] In disputes, the district court is often competent.[2]
Keep all receipts organized in chronological order.
What to include in the letter
- Exact amount of rent and the billing period.
- Clear breakdown of operating costs and who is responsible for them.
- Heating details: consumption, billing method and receipts.
- Internet or additional costs: contractual arrangement and proof.
- List of enclosures with receipts, statements and relevant emails.
- Note deadlines to request a reply or correction.
Example opening sentence: “I hereby request correction of the statement dated [date] regarding operating costs for the apartment at [address]. I enclose copies of receipts and ask for a written reply by [date].”
Clear deadlines increase the chance of a quick resolution.
How-To
- Gather all documents: tenancy agreements, statements, payment receipts and correspondence.
- Write a short, factual description of your concern with specific correction requests.
- Set a reasonable deadline (e.g. 14 days) for a reply or correction.
- Send the letter by registered mail or other verifiable delivery and keep a copy.
- If no agreement is reached, consider tenant association advice or court action.
Always respond within stated deadlines to preserve your rights.
FAQ
- What should I do if the operating costs statement appears incorrect?
- Check receipts, request an explanation in writing and, if needed, send a sample letter requesting correction.
- Can I withhold rent if the heating does not work?
- Withholding rent is legally risky; document defects and seek legal advice before stopping payments.
- How long do I have to assert defects?
- Deadlines vary; report defects promptly in writing and observe deadlines from the lease and the MRG.
Key Takeaways
- Written documentation and receipts are central to successful claims.
- State clear deadlines for replies in your letter.
- Send important letters by verifiable methods (registered mail, proof of delivery).
Help and Support / Resources
- [1] RIS - Legal Information System of the Federal Government
- [2] Federal Ministry of Justice - justiz.gv.at
- [3] JustizOnline - Electronic Services
