Tenant Rights in Austria: Mediation Request
As a tenant in Austria you can use the mediation body to resolve disputes with your landlord without court proceedings. This guide explains when an application is sensible, which documents you need and which deadlines apply. We describe the most common cases — rent increases, repairs, protection against termination and return of the security deposit — and give practical steps on how to collect evidence, submit an application and participate in the hearing. The information is based on Austrian regulations and shows typical procedures before district courts as well as procedural guidance. The aim is to provide clear steps so you can assert your rights confidently and well prepared. Thereby.
What is the mediation body?
The mediation body is an out-of-court contact point that helps to resolve tenancy disputes amicably. It is often faster and less expensive than a procedure before the district court. For legally complex issues or if no agreement can be reached, recourse to the court remains possible.[1]
When can tenants file an application?
Typical reasons to file an application with the mediation body are:
- Rent increase or dispute over the amount of rent.
- Neglected repairs, moisture, heating failure or other defects in the apartment.
- Protection against termination, eviction or threatened forced eviction.
- Dispute over repayment of the security deposit or billing issues.
How do I prepare an application?
Before submitting, organize evidence, check deadlines and write a clear description of the facts. State desired outcomes (e.g. rent reduction or repair within a deadline) and attach copies, not originals. Pay attention to deadlines to avoid inadmissibility.[2]
Required documents
- Written lease agreement and current correspondence with the landlord.
- Photos or cost estimates of damages and defects.
- Receipts for rent payments, bank statements or receipts.
- Form of the mediation body or a simple written application.
FAQ
- Can the mediation body issue a binding decision?
- The mediation body mediates and can recommend an agreement; in many cases consensus is the goal. If no agreement is reached, court action remains possible.
- Which deadlines must I observe?
- Deadlines depend on the specific issue (e.g. termination deadlines, payment deadlines). Check your written notices and act promptly.
- Do I need to hire a lawyer?
- A lawyer is not mandatory. For complex matters, legal advice can be useful.
How-To
- Collect all relevant documents and evidence.
- Complete the mediation form or prepare a clear written application.
- Submit the application to the competent office and confirm receipt.
- Attend the hearing or appointment and present your evidence.
- Implement the agreed solution or consider court options if no agreement is reached.
Help and Support
- RIS: Legislation and official documents
- Justiz.gv.at: Information on court procedures
- JustizOnline: Electronic forms and e‑services
