Utility Costs: Heating, Water, Electricity — Tenants Austria
Tenants in Austria often face questions about heating, water and electricity costs. Who pays which utilities, which billing rules apply under the Mietrechtsgesetz (MRG) and what to do in case of repairs or supply failures? This practical guide explains in plain language which costs landlords must cover, when tenants may pay proportionally and how to check an itemized utility bill. You will also learn how to report damage, meet deadlines and which evidence is useful in disputes. The aim is to strengthen tenant rights and provide practical steps so conflicts with the landlord can be resolved fairly and with legal certainty.
Legal basis
The Mietrechtsgesetz (MRG) is the basis for many questions about utilities in Austria.[1] In addition, the general rules of the ABGB apply to rental agreements and proceedings usually take place at the district court.[2]
Who pays which costs?
Not all utility costs are the same: some items can be passed on by the landlord, others are the landlord's responsibility. Check your lease and the operating cost statement carefully.
- Heating: system maintenance and major repairs are usually the landlord's responsibility; consumption costs are often allocated to tenants.
- Water: basic fees are often borne by the landlord, consumption costs can be charged proportionally.
- Electricity: individual electricity consumption is usually paid by the tenant; general house lighting can be allocable.
- Repairs: small repairs can be contractually assigned to the tenant, larger maintenance remains the landlord's duty.
Checking the utility bill
A correct bill must be comprehensible: individual items, billing period, allocation key and receipts should be included. If unclear, request access to the receipts.
Repairs, defects and reporting
If heating, water or electricity fail or defects occur, report the defect immediately in writing to the landlord and set a reasonable deadline for remedy. Describe the problem precisely and attach photos or videos as evidence.
What to do in disputes?
First try to find an amicable solution: written communication is important. If no agreement is reached, mediation centers, tenant associations or the district court can help. For court actions use JustizOnline for forms.[3]
FAQ
- Who pays the heating costs?
- The heating system and major repairs are usually the landlord's responsibility; consumption costs are often allocated to tenants by consumption or square meters.
- Can the landlord pass on electricity or water costs without proof?
- No. The landlord must present the bill and the underlying receipts upon request.
- What should I do if the utility bill is incorrect?
- Check the details, request receipts, set a deadline for correction and contact a mediation center or the court if necessary.
How-To
- Check the bill for completeness and a reasonable allocation key.
- Formally request access to receipts and records in writing.
- Report defects immediately in writing and set a reasonable deadline.
- Use mediation, tenant associations or the district court for legal action if needed.
