Check Operating Costs: Tenants in Austria
As a tenant in Austria, it is important to regularly check operating cost statements. Many questions concern deadlines, the obligation to provide receipts and the distinction between advance payments and flat-rate arrangements. If statements are unclear or items are missing, you can request evidence, recalculate the figures and, if necessary, file an objection. This guide explains in plain language which documents you should collect, which deadlines apply and how to proceed systematically to protect your rights. We list practical steps, expected documents and useful contacts in Austria so you can check statements securely and approach disputes with evidence and correct procedures.[1]
When should tenants check?
Check the operating cost statement immediately after receipt. In many cases there are deadlines within which you can raise objections or inspect receipts; these deadlines can vary depending on the contract and legal situation. If the statement contains unexpectedly high additional charges, act promptly and document the date and method of delivery.[2]
What should you check specifically?
- Check the billing period and deadlines for objections.
- Compare total costs, advance payments (aconto) and any additional charges.
- Request receipts and invoices and verify individual items for plausibility.
- Check whether flat-rate agreements in the lease were accounted for correctly.
- Record contacts, times and conversation details when speaking with the landlord or management.
For recalculation, a simple spreadsheet helps: total costs, your share, prepaid amounts and remaining balance. Photograph received receipts or save digital invoices so that date and sender are clearly legible.
How-To
- Check the delivery date and note the start of the deadline.
- Match all items with invoices/receipts and request missing documents in writing.
- Calculate advance payments and your share, and present additional charges separately.
- Submit objections or inquiries in writing, state deadline and reasons, and keep copies.
- Seek legal advice or contact tenant protection organisations if unclear.
- If no agreement is reached, consider court action at the competent district court.
FAQ
- How long do I have to check the operating cost statement?
- Deadlines can be contractually regulated or stem from case law; check your lease and respond promptly after receipt.[1]
- Can I request receipts from the landlord?
- Yes, tenants generally have the right to inspect the receipts for billed costs; request copies in writing.
- What if the statement contains errors?
- Recalculate, document errors and file a written objection within the deadline or seek legal advice.
Help and Support
- [1] RIS - Legal Information System of the Republic
- [2] Justice - Information and Services
- [3] JustizOnline - Forms and e-Services
