Check Operating Costs for Tenants in Austria
As a tenant in Austria, unclear or incorrect operating cost statements can lead to unexpected additional payments. This text explains clearly how to have operating costs checked, which documents you need, which deadlines apply and when legal steps make sense. You will learn which items are typically permissible, how to compare your statement with the rental agreement and legal requirements, and which evidence (receipts, photos, logs) helps. The aim is to give you practical steps so you can check claims, draft objections and, if necessary, seek help at the district court or legal advice. These notes are general and are oriented to Austrian rules for tenants. Read on for concrete checklists and template texts.
Check operating costs: First steps
First check formal details: billing period, sender name, and whether advance payments (aconto) or flat rates were agreed. Do amounts match your bank statements and receipts? Take into account legal basics such as the Tenancy Act (MRG).[1]
Detailed documentation increases your chances in a dispute.
Which documents to collect?
- All operating cost statements from recent years
- Receipts and invoices (property management, contractors)
- Aconto receipts or bank records
- Photos or logs for defects (e.g. heating, water)
Keep digital copies of all receipts for quick sharing.
Deadlines and formalities
Generally you should check statements promptly and file objections in writing within any stated deadlines. If no deadlines are specified, contact the property manager promptly and document the communication.
- Check and note the deadline for objections
- Send written objection by registered mail or email
- Request missing supporting documents from the other party
Respond within deadlines, otherwise you may lose rights.
FAQ
- Can I demand the correctness of an operating cost statement?
- Yes. Tenants can request access to receipts and have the statement checked; the Tenancy Act contains many details.[1]
- Where do I turn if the property manager does not respond?
- Seek legal advice or contact the competent district court for tenancy proceedings.[2]
- Are there template texts for objection letters?
- Yes, templates and forms are available on official portals; keep a copy of your letter and send it with proof of delivery.[3]
How-To
- Collect all statements, receipts and bank records for the relevant years.
- Compare individual items with the rental agreement and check whether flat rates or advance payments were agreed.
- Draft a written objection with specific points and references to evidence and send it with proof of delivery to the property manager.
- If there is no satisfactory response, consider initiating proceedings at the district court or obtain legal advice.
Help and Support / Resources
- Law texts and case law (RIS)
- Information on courts and procedures (justiz.gv.at)
- Electronic forms and filings (JustizOnline)
