Heating/Hot Water: Tenants' Rights in Austria
What to do if the heating or hot water fails?
A failure of the heating or hot water affects the usability of the apartment. Austrian tenancy law sets basic standards; the Mietrechtsgesetz (MRG) regulates many landlord obligations.[1] Reports should always be made in writing, with the date and a precise description of the defect. At the end of this guide you will find information on official forms and online services.[2]
- Report in writing (notice) to the landlord: include date, time, affected rooms and attach photos.
- In case of acute danger or health risk, hire a professional immediately (repair) and document the costs.
- Secure evidence: collect photos, videos, messages and invoices (evidence).
- Observe deadlines: give the landlord a reasonable period to remedy the defect and document this (deadline).
If the landlord does not act in time, a rent reduction (Mietminderung) can be considered or you may arrange repairs yourself and claim costs back. Check the legal situation in advance and inform yourself about permissible reduction rates.[3]
What are the landlord's obligations?
The landlord is obliged to keep the apartment in a habitable condition and to remedy defects in a timely manner. Small repairs can be contractually regulated; larger defects usually fall under the landlord's responsibility. Necessary interventions by tradespeople must be announced in advance, except in emergencies.
FAQ
- Can I reduce the rent if the heating fails?
- Yes, under certain conditions a rent reduction is possible; the amount depends on the extent and duration of the defect.
- Who pays for emergency repairs if the landlord is not reachable?
- In urgent cases you can hire a professional and possibly reclaim the costs from the landlord if you informed the landlord beforehand.
- How should I document the defect best?
- Photos, timestamps, written reports and invoices are the best evidence for later claims.
How-To
- Describe the defect in writing and send it to the landlord by e-mail or registered mail.
- Secure evidence: collect photos, videos and date information.
- If there is an acute danger, immediately hire a professional and inform the landlord.
- Set a clear deadline for remedy and, if there is no response, announce a possible rent reduction.
Help and Support / Resources
- [1] RIS - Legal Information System of the Federal Government
- [2] Justice - Information and Forms
- [3] JustizOnline - Electronic Procedures and Forms
