Heating & Hot Water Rights for Tenants in Austria
Who pays for heating and hot water?
In Austria, operating costs for heating and hot water are often agreed as part of the operating-costs statement; users typically pay proportional consumption and fuel costs. Major repairs to the heating system are generally the landlord's responsibility, unless the defect resulted from improper use[1].
Typical cost allocation
- Operating costs for heat and hot water are often passed on to tenants.
- Consumption-based billing (e.g., heat meters) can lead to more transparent charges.
- Maintenance and major repairs to the heating system are usually borne by the landlord.
What to do in case of heating failure
If heating fails or is insufficient, report the defect immediately in writing and request repair within a reasonable deadline. Document temperatures, photos and communication so you have evidence if needed.
- Report the defect in writing and set a deadline for repair.
- Collect photos, temperature readings and emails as evidence.
- Specify deadlines: for example, 7–14 days depending on severity.
- If repairs do not occur, consider rent reduction or remediation at the landlord's expense.
Checking the heating-cost statement
Review the heating-cost statement for consumption, the allocation key and meter readings. Request supporting documents and the allocation method if they are missing. If there are discrepancies, ask for an explanation in writing and check deadlines for contesting the bill.
Rights when heating is inadequate
If heating is out for a prolonged period and the apartment becomes uninhabitable or significantly less usable, rent reduction may be an option. Seek legal advice or review similar cases before reducing rent, and document the scope and duration of the defect.
FAQ
- Can I repair the heating myself?
- Generally, tenants should not carry out major repairs to the heating system; inform the landlord in writing and wait for their measures.
- When can I reduce the rent?
- Rent reduction may be possible if heating failures significantly impair living conditions; document extent and duration before reducing rent.
- What to do with an incorrect heating-cost statement?
- Request the underlying documents, check the allocation key and formally object if there are inconsistencies.
How-To
- Report the defect in writing with description and deadline to the landlord.
- Collect evidence: temperature logs, photos and all replies.
- Set a reasonable deadline for repair (e.g., 7–14 days) and notify about further steps.
- If there is no response, contact the district court or seek legal advice to enforce your claims[2].
Help and Support / Resources
- [1] RIS: Tenancy Law (MRG)
- [2] Justice: Court and procedure information
- [3] JustizOnline: Forms and submissions
