Key Handover & Meter Readings for Tenants in Austria
When moving in or out, key handover and meter readings are central steps for tenants in Austria. Proper documentation protects against later claims, helps with repair questions under MRG §3[1] and makes deadlines transparent. This guide explains which meter readings you should record, how to create a handover protocol and which photos or receipts are useful. I describe simple steps for securing evidence, tips for communicating with the landlord and how to report defects correctly. This helps tenants keep control over deposit issues, billing and possible repair obligations. The language is intentionally practical and clear so you can act safely and with legal certainty during key handover and meter reading. At the end you will find FAQ, a step-by-step how-to and official help links.
What to watch for during key handover
The handover should always include a short written protocol. Record condition, number of keys handed over and any specifics in writing. Ask the landlord to sign and date the protocol.
- Document the handover protocol in writing and have it signed by both parties.
- Take photos of existing defects and meter readings (showing the date).
- Clarify and note the deposit amount and return agreements.
- Observe and document deadlines for defect reporting and key return.
Recording meter readings
At move-in and move-out, read all relevant meters: electricity, water, gas and, if applicable, heating cost allocators. Note meter numbers, readings and date, and take a photo as proof.
- Photograph all meters (electricity, water, gas, heating allocators) and note meter numbers.
- Record the meter reading with date in the handover protocol.
- Confirm the readings to the landlord by e-mail or letter and keep proof of sending.
Move-in checklist
- Count all keys and document them in the protocol.
- Photograph meter readings and write them down.
- Report any open defects immediately and agree on a repair deadline.
- Observe deadlines for reporting defects and for returning keys.
If repairs are necessary, the tenancy law prescribes duties to maintain and possibly repair; clarify who is responsible and document communication in writing.[1]
Rights and obligations regarding damage
Generally, distinguish between normal wear and damage. Minor wear is often the tenant's responsibility; more serious defects may be the landlord's obligation, especially if they affect habitability. Specify defects clearly and request a deadline for remedial action.
- Report defects in writing and set a deadline for repair.
- In case of danger (e.g., heating failure) act immediately and document steps taken.
- If unsure, seek legal advice or contact the local tenants' association.
FAQ
- Who pays for necessary repairs?
- It depends on the cause and type of damage; landlords are often responsible for structural defects, detailed rules are in the MRG.[1]
- What if the landlord does not offer a key handover appointment?
- Propose a date in writing and document your proposals by e-mail or letter.
- How do I best document meter readings?
- Take clear photos with a date and note meter numbers and readings in the protocol.
How-To
- Arrange a handover appointment in writing with date and time.
- Read and photograph all meter readings; note numbers and date.
- Create a short handover protocol and have it signed.
- Send a copy of the protocol and photos by e-mail to the landlord.
- Keep all receipts and communication for the legally recommended period.
Help and Support / Resources
- RIS - Legal Information System of the Republic of Austria
- Justice - Court and procedure information
- JustizOnline - Forms and e-Services
