Lost Keys & Deposit: Tenants in Austria
What to do if you lose keys?
As a tenant you should first inform the landlord and try to avoid damage and costs. Notify in writing and note date and time. For questions about deductions from the deposit, the Mietrechtsgesetz can be relevant.[1] If a lock replacement is needed, clarify in advance whether the landlord must consent and whether your lease contains specific rules.
Keep all key copies and receipts stored securely.
- Inform the landlord in writing (within 24 hours) and report the loss.
- Have the lock replacement checked; obtain a cost estimate (keys/lock).
- Save receipts, photos and timestamps (evidence) as proof for possible deductions.
- Do not unilaterally deduct from the deposit without an itemized statement; deductions must be evidenced (deposit).
- In case of dispute, observe deadlines and, if necessary, contact the district court.[2]
Also check your deposit account (if any) and request a detailed statement from the landlord before amounts are withheld.[3]
FAQ
- Who pays for a lock change after losing keys?
- As a rule, the landlord can claim costs if the tenant acted negligently; details are regulated by tenancy law. Check receipts and agreements. [1]
- Can the landlord simply reduce the deposit?
- The landlord must document costs and provide an itemised statement; blanket deductions are not permitted without proof.
- Where can I turn if no agreement is reached?
- The district court has jurisdiction in unclear cases; there are also out-of-court conciliation bodies. [2]
How-To
- Report the loss immediately in writing (within) and obtain confirmation of receipt.
- Collect evidence: photos, receipts, witness statements (evidence).
- Obtain cost estimates before changing locks and clarify consent (keys/lock).
- If there is a dispute: check deadlines and, if necessary, file a claim at the district court.
Key Takeaways
- Documentation protects your rights.
- Deductions from the deposit must be provable.
- Respond quickly and within deadlines.
Help and Support
- RIS – Legal Information System of the Federal Government
- Justice – Information about courts
- JustizOnline – Forms and e-Services
