Security Deposit & Lost Keys in Austria
As a tenant in Austria, you may wonder when a security deposit is returned and who is liable if keys are lost. This article clearly explains your rights and obligations regarding deposit accounts, timelines for refunds, possible deductions for damage, and steps after losing apartment keys. You will receive practical tips on documenting damage, which deadlines landlords must observe, and when legal action makes sense. I also describe how a deposit account works, which receipts are important, and which authorities can help in disputes. The aim is that you as a tenant in Austria can make informed decisions and resolve possible conflicts with the landlord constructively. Read on for concrete action steps.
Deposit: Entitlement and Deadlines
As a tenant, you are entitled to the return of the security deposit after termination of the tenancy, provided the landlord has no legitimate claims. Landlords may only deduct for actual damage or outstanding operating costs. The refund must take place within a reasonable period; three to six months are common depending on billing and legal review.[1] Information about deposit accounts and e‑forms is available online.[3]
- Only proven repairs or outstanding payments may be deducted from the deposit.
- Keep handover protocols and invoices as evidence.
- Deadlines: Ensure that statements are issued promptly, otherwise delays can be disadvantageous.
Lost Keys: Liability and Steps
If apartment keys are lost, the tenant can generally be liable if locks must be changed or there is a security risk. Inform the landlord immediately in writing and request a statement. If third parties are affected, the lock should be replaced for security reasons and receipts should be collected.[2]
Disagreements
If you cannot agree with the landlord, the following steps are often taken:
- Request a detailed settlement of the deposit in writing.
- Try to discuss and reach an amicable agreement.
- If necessary, file a lawsuit at the competent district court.
FAQ
- When must the deposit be returned?
- The deposit must be returned after termination of the tenancy within a reasonable period, provided there are no legitimate claims.[1]
- Can the landlord charge costs for lost keys?
- Yes, if the loss creates a security risk or locks must be replaced, the landlord can claim costs; receipts are important.[2]
- Do I need a deposit account?
- A deposit account provides transparency about interest and handling; information and e‑forms are available online.[3]
How-To
- Contact the landlord in writing and request the refund or a statement.
- Document damages and lost keys with photos, witnesses and receipts.
- Request a detailed deposit statement and set deadlines in writing.
- If no agreement is reached, file a claim at the district court.
Key Takeaways
- Deposits may only be deducted for proven claims.
- Keep deadlines and receipts to enforce your claims.
- Report lost keys immediately to limit liability.
Help and Support
- RIS - Legal Information System of the Republic of Austria
- Justice - Information and Court Assistance
- JustizOnline - Electronic Forms
