Security Deposit & Cleaning for Tenants in Austria

Tenants in Austria often face two questions when moving out: who covers final cleaning and how do I get the security deposit back? This guide explains clearly and practically which obligations tenants and landlords have, which deadlines apply and how to prepare an effective handover protocol. You will learn which defects to document, when deductions from the deposit are permissible and what steps are possible if repayment is refused. The information refers to Austrian standards and shows helpful measures, from evidentiary photos to formal letters to the landlord. The goal is to give you, as a tenant, clear steps to act so you can leave the rental flat safely, fairly and well prepared.

Who is responsible for final cleaning?

Whether final cleaning must be paid by the tenant depends on the rental agreement and the condition of the apartment. Normal wear and tear from proper use should not lead to unreasonable deductions from the deposit. If the lease contains a specific cleaning agreement, it may be binding. Record in writing what duties are stated in the contract and compare them with the actual condition at handover.^[1]

Deposit: return, deadlines and deductions

The security deposit serves as collateral for the landlord's outstanding claims, for example for damages or unpaid utility charges. On return, the landlord inspects the apartment for damage and missing cleaning. Deductions must be comprehensible and supported by evidence; flat-rate reductions are not permissible. If the landlord asserts claims, request a detailed statement.

• Observe deadlines: Request the deposit within the usual refund period and note deadlines for objections.
• Check deductions: Ask for a written breakdown of all deductions and demand receipts for costs.
• Documentation: Take photos and keep a handover protocol so that damages and cleanliness are evidenced.

Practical steps before the handover

Prepare the handover carefully to avoid disputes. As a rule, you should clean, repair minor damages or document them and have all keys ready. Arrange a joint inspection appointment with the landlord and create a handover protocol.

1. Take photos: Photograph all rooms, meter readings and identified defects.
2. Create a protocol: Record the condition in the handover protocol and have it signed by both parties.
3. Hand over keys: Document the number and handover of keys in the protocol.
4. Request deposit refund: Ask for repayment in writing and set a reasonable deadline.

If the deposit is not returned

If the landlord refuses repayment or reduces the amount without sufficient justification, first request a detailed cost breakdown. Send, if necessary, a registered letter with a deadline. If the landlord does not respond or the response is unsatisfactory, you can consider legal action; in many cases the district court is the competent authority.

FAQ

Who has to pay for final cleaning?

It depends on the lease and the condition of the apartment; normal wear and tear is not the tenant's cleaning obligation.

How long does the landlord have to return the deposit?

There is no uniform statutory deadline; common practice is a reasonable period for review and settlement. Request repayment in writing with a deadline.

What to do about retained deposit amounts?

Request a written breakdown of deductions, provide evidence and consider involving the district court if no agreement is possible.

How-To

1. Document: Take photos and prepare a handover protocol.
2. Request in writing: Ask for deposit repayment with a clear deadline in a registered letter.
3. Check receipts: Demand receipts for any landlord-claimed costs.
4. Consider legal action: If necessary, prepare a claim at the district court or seek legal advice.

Help and Support / Resources

• Advice and court information on justiz.gv.at
• RIS: Legal information system for laws like the MRG
• JustizOnline: Forms and e‑services

1. [1] RIS: Mietrechtsgesetz (MRG) im Rechtsinformationssystem
2. [2] Justiz.gv.at: Informationen zu Verfahren und Gerichten
3. [3] JustizOnline: Elektronische Formulare und Dienste