Tenant Complaints & Appeals in Austria
If repairs are necessary in the rental apartment or the maintenance duties according to MRG §3 are not fulfilled, tenants in Austria have the right to file an objection or submit a formal complaint. This text clearly explains which steps are sensible first, how to document defects, which deadlines apply and when you should involve the landlord or the district court. We show how to gather evidence, what information belongs in a written complaint and how mediation or legal proceedings can proceed. Stay factual, meet deadlines and use official channels to restore your apartment to a contract-compliant condition.
What is an objection or a complaint?
An objection or complaint is a formal response when contractual maintenance duties are not met or when defects impair the quality of living. The legal foundations are found among others in the Tenancy Law; for maintenance duties see MRG §3.[1]
Tenants are entitled to a contract-compliant apartment.
Practical steps before filing an objection
- Document defects immediately with photos, date and detailed description.
- Keep a defect log and keep receipts for calls and messages.
- Write a short, factual complaint to the landlord and set a deadline for remedy.
- Set clear deadlines (e.g. 14 days) and state possible consequences if there is no response.
Thorough documentation increases your chances of a quick solution.
If the landlord does not respond
If the landlord does not respond, there are tiered options: reminder, formal notice, mediation or legal action at the district court. Check costs and chances of success beforehand.[2]
- Send written reminders and propose mediation.
- If inactivity continues, you can file a lawsuit at the district court.
- In emergencies, a repair can sometimes be arranged and costs deducted; seek legal advice first.
Respond within set deadlines to avoid losing rights.
How to submit a complaint
- Contact: written notification to the landlord with a deadline.
- Evidence: collect photos, logs and receipts.
- Submit a formal complaint if necessary: in writing, with clear demands and reference to MRG §3.[3]
- Legal steps: file a lawsuit at the district court or request mediation.
Keep copies of all letters and responses in a safe place.
FAQ
- When can I arrange repairs myself and deduct costs?
- Only in urgent cases and after checking the legal requirements; document everything carefully and seek legal advice first.
- Which deadlines apply to a complaint?
- There is no single deadline for every situation; however, set a reasonable deadline in your letter and observe limitation periods.
- Where can I turn if the situation escalates?
- For persistent problems, the district court is responsible; also consider mediation and conciliation services.
How-To
- Contact: written notification to the landlord with a deadline.
- Evidence: take photos, keep logs and receipts.
- Formal complaint: submit in writing with clear demands and reference to MRG §3.
- Legal steps: file at the district court or request mediation as needed.
Key Takeaways
- Documentation is essential and protects your rights.
- Observe deadlines carefully and act promptly.
- Use written complaints and official guidance for clarity.
