Tenant Rights: Heating/Water/Electric Costs in Austria

As a tenant in Austria, you will often face questions: Who covers the costs for heating, hot water or electricity, and what obligations does the landlord have for repairs? This guide explains clearly and practically which rules apply under tenancy law, which costs tenants typically bear and when the landlord is responsible for maintenance. You will find a sample letter you can use when claiming costs back or requesting a repair, as well as concrete steps on how to collect evidence, set deadlines and, if necessary, involve the district court. The aim is to make your rights as a tenant understandable and to resolve conflicts constructively. Stay informed.

Who pays for heating, water and electricity?

Whether the tenant or the landlord pays depends on the rental agreement and the type of supply. Consumption-based costs (e.g., electricity, hot water via meters) are often paid by the tenant, while the landlord is responsible for central systems, their maintenance and statutory duties. Many questions are governed by tenancy provisions, in particular the Tenancy Law (MRG). ^[1]

Typical cases

• Consumption-based costs (heating or electricity) are usually paid by the tenant if a meter is present.
• The landlord is often responsible for maintenance and repairs to the heating system unless the tenant caused the damage.
• Flat rates or operating costs can be regulated in the lease; check contractual clauses carefully.

Sample letter: Claiming costs / Repair request

Dear Landlord/Property Manager,
I am the tenant of the apartment at [address]. Since [date] the following defect has existed: [description, e.g. no heating/leaking pipe]. Please remedy the defect by [deadline, e.g. 14 days from receipt of this letter]. If the repair is not carried out within the deadline, I reserve the right to claim the repair costs back or to assert a rent reduction. Please confirm receipt of this letter and the planned measures by [date].

Kind regards,
[Name]

FAQ

Who pays the heating costs if the heating is centrally operated by the landlord?

With central heating, costs are usually allocated according to consumption or invoiced as operating costs; the landlord often bears responsibility for maintenance of the central system.

Can the landlord include electricity as a flat rate in the rent?

Yes, if there is a clear contractual agreement. Pay attention to transparency of billing and check whether the flat rate is customary.

What can I do if the landlord does not repair despite a request?

You should demand rectification in writing, set a deadline and collect evidence; if there is no response, you can consider legal action and, if necessary, involve the district court. ^[2]

How-To

1. Send a written defect notice to the landlord and set a clear deadline.
2. Name a realistic deadline (e.g. 7–14 days) and document delivery.
3. Collect photos, invoices and logs to prove the defect and any costs.
4. If no solution is reached, consider legal action and inform the district court or seek legal advice. ^[2]

Help and Support

• RIS - Legal Information System of the Republic of Austria
• Justiz.gv.at - Information on courts
• JustizOnline - Forms and e-Services

1. [1] Tenancy Law (MRG) - RIS
2. [2] Justiz.gv.at - Information on courts