Tenant Template: Insulation & Windows in Austria
As a tenant in Austria, you may face questions about how to assert your rights in writing when insulation is poor or windows are outdated. This guide explains which points belong in a clear template letter to the landlord, how to describe defects factually, and which deadlines and evidence are important. I show concrete wording, tips for collecting proof and practical steps to request repairs or replacement. The language remains accessible so that without legal background you understand when tenant rights apply, which legal bases are relevant and how to resolve disputes as simply as possible. At the end you will find a template letter you can adapt and notes on deadlines, cost sharing and next steps if the landlord does not respond.
What to include in the template letter
- Date and full addresses of tenant and landlord (date)
- Exact defect description with location, extent and attached photos (photos)
- Specify a clear deadline for remedy (e.g. 14 days) (deadline)
- State cost sharing or responsibility for costs if agreed (payment)
- Request access for repairs or propose an appointment (entry)
- Phrase that you will consider further steps if there is no response (notice)
Legal basis: Many rights derive from the Tenancy Act (MRG) and general contract law[1]. If the landlord does not respond, proceedings may follow at the competent district court; see justice information for procedures and jurisdiction[2].
Template letter (example)
FirstName LastName
Street Number
Postal Code City
Landlord Name
Address
City, Date
Subject: Request to remedy defects (insulation / windows)
Dear Sir or Madam,
I hereby request that you remedy the following defects in my apartment at Example Street 1, 1010 Vienna: insufficient insulation in the bedroom with significant heat loss and condensation-related moisture at the window reveals. I have attached photos.
Please carry out the necessary measures no later than 14 days after receipt of this letter or provide a binding appointment by then. If there is no response, I will consider further steps.
Sincerely,
Signature
FAQ
- When must the landlord renew insulation or windows?
- The landlord must remedy defects when living quality or usability is impaired; timeframes and obligations follow from the lease and the MRG.
- Can I as a tenant arrange a repair myself and deduct costs?
- In individual cases self-remedy may be possible if the landlord does not respond and the defect is urgent; documentation and cost estimates are important.
- Which deadlines are reasonable in the template letter?
- Common deadlines are precise periods like 7, 14 or 30 days depending on urgency; state a clear deadline and possible follow-up actions in the letter.
How-To
- Step 1: Collect evidence: photos, dates, witness statements and prior communications.
- Step 2: Draft the template letter factually with defect description and deadline (notice).
- Step 3: Send the letter by registered mail or deliver it against receipt.
- Step 4: Observe the deadline and document further communication.
- Step 5: If necessary, consider legal steps or a complaint at the district court.
Key Takeaways
- Documentation (photos and letters) strengthens your position with the landlord.
- Set clear deadlines to preserve options for follow-up actions.
