Tenant Template: Move-out Cleaning & Deposit Austria

Deposit & blocked account 2 min read · published September 10, 2025

As a tenant in Austria you want to hand over the apartment clean and get your deposit back. This page provides a template letter and clear steps for move-out cleaning, documenting the apartment condition and the refund of the deposit into the deposit account. You will learn which deadlines matter, how to take photos and create a handover report and when deductions for damage may apply. Use the template as a basis, adapt it to your case and send it by registered mail or by e-mail with confirmation of receipt. If unclear, written proof and, if necessary, district court assistance can help.

Endreinigung und Kaution richtig regeln

As a tenant you should know when a move-out cleaning is expected and which deductions from the deposit amount are legally permissible. The Mietrechtsgesetz may set conditions and quantitative limits[1]. Document damages and cleaning needs and provide the landlord with photos and a handover report.

Document photos at handover to show condition.
  • Check the deposit amount and state the deposit account
  • Take photos and prepare a handover report
  • Complete or commission the move-out cleaning within the deadline
  • Document key handover and request a receipt
Respond promptly to legal matters, deadlines can run.

Template Letter: Wording and Sending

Use the template letter to demand return of the deposit: state the amount, deposit account, handover date and attach photos. Send the letter by registered mail or by e-mail with confirmation of receipt; JustizOnline offers additional channels for court steps[3]. If the landlord does not respond, the legal route before the district court can be sensible[2].

  • Provide the correct recipient address and tenancy details
  • Name the deposit amount and account concretely
  • Attach photos and the handover report
  • Set a deadline, e.g. within 30 days
Detailed documentation increases your chances in disputes.

FAQ

When must the deposit be returned?
A refund is made within a reasonable time; exact deadlines may depend on tenancy law and the individual case[1].
Who pays for move-out cleaning?
Often the tenant is responsible for move-out cleaning if the condition goes beyond normal wear; contract agreements are relevant.
What if the landlord does not pay?
Send a written reminder, collect evidence and consider involving the district court for clarification[2].

How-To

  1. Check the tenancy agreement and deposit amount
  2. Take photos and prepare a handover report
  3. Complete the move-out cleaning or obtain a quote
  4. Send the template letter and set a clear deadline
  5. If refused, collect evidence and consider legal steps

Key Takeaways

  • Photos and a report are often the most important evidence.
  • Record the exact deposit amount and payment receipts.
  • Set realistic deadlines and document how you sent the letter.

Help and Support


  1. [1] Mietrechtsgesetz (MRG) - RIS
  2. [2] Bezirksgerichte und Verfahren - Justiz
  3. [3] JustizOnline e-Forms
Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Austria

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for tenants everywhere.