Tenant Rights: Allocation & Waiting Lists in Austria

Which costs can arise with allocation and waiting lists?

For housing allocation or on waiting lists, different items can occur. Typical are registration or administration fees, costs for replacement keys or copies of documents. Whether and to what extent fees are permissible often depends on the issuing authority (municipality, housing developer, cooperative).

• Application or registration fees for the waiting list.
• Administrative fees for allocation or processing of applications.
• Costs for copies, certifications or additional proofs.
• Possible fees for withdrawal or changes after registration.

Special features for municipal housing and cooperatives

Municipal housing and cooperatives often have their own allocation criteria and fee schedules; general tenancy law rules (e.g. MRG) can apply additionally^[1]. Read the allocation guidelines carefully and ask for clarification about which costs actually apply.

Challenge fees and collect evidence

If you consider a fee to be unlawful, first collect all relevant receipts: registration confirmations, emails, payment receipts and the allocation guideline. Request a detailed invoice and justification in writing. File an objection with the responsible authority if there is no convincing justification.

What to do in case of rejection or unclear costs?

Check the rejection in writing and pay attention to deadlines for an objection. If no satisfactory answer is reached, you can contact advisory services or consider legal action. Before going to court, a consultation is often useful to assess prospects and costs.

Key takeaways

• Not all allocation bodies charge fees; check conditions in advance.
• Collect documents systematically to prove claims.
• If unsure, use official advisory centers or consider filing an objection.

FAQ

Do I have to pay to register on a waiting list as a tenant?

Not always. Some allocation bodies require a registration fee, others do not. Ask for a receipt and check the allocation guidelines.

How can I contest an unjustified fee?

Collect all receipts, request a written justification and file a timely objection. If needed, seek legal advice.

Which deadlines should I observe?

Observe application deadlines and objection deadlines in the allocation guidelines; missed deadlines may limit options to appeal.

How-To

1. Gather documents: application forms, ID, proof of income and all payment receipts.
2. Submit the application on time and obtain confirmation of receipt.
3. Request a detailed invoice and justification for unclear fees in writing.
4. File an objection; contact advisory services or consider legal steps if necessary.

Help and Support / Resources

• RIS — Legal Information System of the Federation
• Austrian Ministry of Justice
• JustizOnline — e-Forms & Services

1. [1] RIS — Mietrechtsgesetz (MRG)
2. [2] JustizOnline — e-Forms