Template Letter to Conciliation Board for Tenants Austria
As a tenant in Austria, you have the right to first seek an out-of-court resolution with your landlord. This article explains in plain language how to contact the conciliation board with a template letter, which details are important and which evidence you should prepare. The steps suit cases such as rent reduction, housing defects or delays in repairs and help you meet deadlines and increase the chance of a quick solution. If necessary, we also show how to proceed if no agreement is reached.
When is conciliation appropriate?
Conciliation is appropriate when you face housing defects, a proposed rent increase or a refused repair and you seek an amicable solution. Conciliation procedures are usually faster and less costly than court proceedings and can produce a binding recommendation or agreement.
Preparation: Which documents are needed?
- Photos and documentation of the defect, including date and location.
- The lease agreement and any written agreements between tenant and landlord.
- Receipts for payments or prescribed deductions.
- Contact details of witnesses or contractors, if available.
Structure of the template letter
A clear template letter helps the conciliation board quickly understand your case. In the letter state:
- Your contact details, apartment address and date.
- Exact description of the defect or dispute point with the first occurrence date.
- List of attached evidence, photos and invoices.
- Concrete demand (e.g. rent reduction from date X or repair within Y days).
- Set a deadline by which you expect a response or remedy.
How to submit the application
Send the template letter to the competent conciliation board in your district together with copies of all evidence. Some boards accept email or online forms, others require postal mail or personal submission. Check your local board's procedure and document the submission.
What happens during conciliation?
The conciliation board will review the documents and may invite both parties to a hearing. Often an amicable agreement is sought and any agreement is recorded in writing. If conciliation fails, you may still pursue further legal action, such as at the district court.[2]
FAQ
- What does conciliation cost?
- Many conciliation procedures are low-cost or free; check with your local conciliation board.
- How long does a procedure take?
- Duration varies; simple cases can be resolved within weeks, complex cases take longer.
- Can I sue after unsuccessful conciliation?
- Yes, conciliation usually does not preclude court action; keep all documents for possible proceedings.
- Which laws apply to tenancy?
- The Mietrechtsgesetz (MRG) and the General Civil Code (ABGB) are central legal frameworks.[1]
How-To
- Collect documents: photos, lease, payment receipts and written communication.
- Complete the template letter: include address, description, demand and deadline.
- Check submission: find the conciliation board contact and send the documents.
- Wait for a response: note deadlines and prepare for a meeting.
- Attend the hearing: arrive on time with copies of all evidence.
- If necessary, escalate to court: use conciliation records as evidence.[3]
Final note
A structured template letter and good preparation improve the chance of a quick resolution. If unsure, seek legal or advisory help before deadlines expire.
Help and Support
- [1] RIS - Mietrechtsgesetz (MRG)
- [2] Justice - Court information
- [3] JustizOnline - Electronic forms
