Tenants: When to Apply to Conciliation in Austria

Dispute resolution (incl. rent reduction) 2 min read · published September 10, 2025

Many tenants in Austria wonder when it makes sense to apply to the conciliation board. This body helps with disputes such as rent reduction[1], repair defects or unlawful terminations and often provides a quick, cost-effective alternative to court. In many cases, conciliation is advisable before judicial clarification, especially when it comes to securing evidence, deadlines and submitting documents. This article explains what conditions should be met, which documents to prepare, how deadlines work and when a district court may be necessary. The information is general and explains practical steps.

When is an application sensible?

An application to the conciliation board can be sensible if a mutually acceptable solution seems possible or if you need legal clarity quickly without going straight to court. Typical situations include:

  • Outstanding repairs or defects that affect living quality.
  • Rent reduction due to significant defects.
  • Disputes over termination or return of rented premises.
  • Unclear bills or landlord claims.
Document defects with photos and written notifications to the landlord.

Which documents do you need?

Prepare evidence and supporting documents: rental contract, handover records, correspondence, photos, invoices and payment receipts. Organized documents make conciliation easier and strengthen your position.

Organized documents shorten negotiations and increase chances of success.

Deadlines and procedure steps

Pay attention to statutory and procedural deadlines; in some cases an application must be filed within short time frames. If you are unsure, contact the conciliation board early or seek legal advice.

  • Observe deadlines for asserting defects and reductions.
  • Check formal requirements for the application.
  • Attach organized evidence and photos.
Respond promptly to deadlines in notices, otherwise rights may lapse.

How do I file an application with the conciliation board?

Most conciliation boards offer forms or online options; submission can be in person, by post or electronically. Use JustizOnline for court steps and forms if necessary.[2]

  1. Gather all relevant documents (contract, photos, correspondence).
  2. Contact the competent conciliation board for advice on the procedure.
  3. Complete the application form fully and attach supporting documents.
  4. Observe submission deadlines and possible hearing dates.

When is going to court necessary?

If conciliation fails to reach an agreement or a precedent decision is required, going to the district court may be appropriate. Some disputes, such as complex terminations or larger claims, are often finally resolved only in court.

The conciliation board can often bring a resolution faster than a court proceeding.

FAQ

What does the conciliation board do?
It mediates between tenant and landlord and tries to reach a mutually acceptable solution.
Do I have to go to court if conciliation fails?
Not necessarily, but if no agreement is reached the next step can be the district court.
What costs are involved?
Conciliation procedures are often cheaper than court proceedings; exact fees vary by office.

How-To

  1. Collect evidence, photos and all relevant documents.
  2. Call the conciliation board or get information online about the procedure.
  3. Fill out the application form and submit it.
  4. Prepare for possible appointments and deadlines.

Key takeaways

  • Conciliation can be faster and less costly than court proceedings.
  • Documentation and evidence are crucial for success.
  • Pay attention to deadlines and respond promptly.

Help and Support / Resources


  1. [1] RIS - Tenancy Law (MRG)
  2. [2] JustizOnline - E‑forms and submissions
Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Austria

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for tenants everywhere.