Tenants: What to Do with a Conciliation Request in Austria

Dispute resolution (incl. rent reduction) 2 min read · published September 10, 2025
If you, as a tenant in Austria, file a request with the conciliation board or are faced with one, it is important to know the next steps. This guide explains clearly how a conciliation request proceeds, which deadlines apply, which documents are useful and how to collect evidence. It describes how to prepare for a hearing, what outcomes are possible and when court may be necessary. This includes advice on how to fill out forms correctly, what questions to expect in the hearing and when legal advice is advisable.

How does a request at the conciliation board proceed?

The request is usually submitted in writing; the conciliation board then schedules a hearing where both parties can present their views. Decisions of the conciliation board are not always final and, depending on the case, can be forwarded to the district court [2]. The conciliation board often checks whether an amicable solution is possible and may issue suggestions or recommendations.

Good preparation increases the chance of a satisfactory outcome.

Preparation: documents and evidence

  • Check deadlines and note appointments
  • Gather rent payments, bank statements and payment receipts
  • Secure photos, messages, emails and other evidence
  • Fill out forms and have copies of all documents ready
Bring only organized and labeled copies of evidence to the hearing.

What happens at the hearing?

At the hearing each side explains their perspective, provides evidence and names witnesses. The conciliation board attempts to mediate an agreement; if mediation fails, it may issue a recommendation or refer the case to the courts. In some cases special deadlines for objections or lawsuits apply.

Respond to correspondence from the conciliation board within deadlines to avoid losing rights.

FAQ

What does the conciliation board do?
The conciliation board mediates between tenant and landlord and tries to reach an amicable solution; it can issue recommendations.
Do I have to appear in person?
In most cases you should appear or be represented; written statements are possible, but presence strengthens your position.
Which deadlines are important?
Pay attention to application deadlines, deadlines for objections and potential lawsuit deadlines after failed conciliation.

How-To

  1. Check deadlines and schedule an appointment with the conciliation board
  2. Collect all relevant receipts, photos and correspondence
  3. Complete the application form correctly and submit copies
  4. Prepare a short statement of your case for the hearing and attend the appointment

Key takeaways

  • Document issues promptly with dates and descriptions.
  • Meet deadlines to protect your rights.

Help and Support


  1. [1] RIS – Mietrechtsgesetz (MRG)
  2. [2] Justiz.gv.at – Conciliation boards and procedures
Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Austria

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for tenants everywhere.