Tenant Handover with Photos: Dispute Austria
As a tenant in Austria, the handover protocol at move-in or move-out is often decisive for later disputes. If photos are part of the protocol, they can help but also create issues — for example when condition, damages or meter readings are documented differently. In this article I explain in clear language how tenants can file a dispute against a handover protocol with photos, which deadlines and formalities to observe, which evidence photos are useful, and how to prepare a complaint against the landlord or for court. The aim is to give you practical steps to assert your rights in Austria confidently and securely.
What is a handover protocol?
A handover protocol records condition, key transfer and meter readings at move-in or move-out. The Mietrechtsgesetz (MRG) governs many tenancy obligations that can be relevant at the handover appointment.[1]
In most cases, photos are useful pieces of evidence.
What tenants should watch for
- Store photos systematically with dates and numbers.
- Photograph meter readings and keep receipts.
- Observe deadlines (deadline) and document appointments.
- Prepare a written dispute with reasons and send it by registered mail (submit).
- Document security deposit and deductions precisely (rent).
Observe deadlines or you may lose rights.
How to file a dispute
Check the protocol carefully: note discrepancies, date your photos and gather all receipts. State briefly and factually which points you contest and why. Send the dispute in a verifiable way, for example by registered mail or electronically with confirmation of receipt.
Detailed documentation increases your chances of success.
FAQ
- How long do I have to file a dispute?
- There is no single statutory deadline in the MRG; respond as quickly as possible and observe any deadlines set by the landlord or legal requirements.
- What evidence is helpful?
- Photos with dates, meter readings, the handover protocol, correspondence and witness statements are most helpful.
- Where do I turn in a dispute?
- Start with written communication with the landlord; if escalated, the district court (Bezirksgericht) is competent and there are electronic forms on JustizOnline.[2]
How-To
- Collect photos and receipts, note date and time (evidence).
- Write the dispute with reasons and send by registered mail (submit).
- If necessary, contact the district court or use JustizOnline forms (court).
- Seek legal advice or tenant association support (contact).
Key Takeaways
- Good photos and documents are often decisive.
- Meeting deadlines protects your rights.
- Seek legal help or tenant advice if uncertain.
Help and Support
- Legal Information System (RIS) – Laws and regulations
- Justiz.gv.at – Information on courts
- JustizOnline – Electronic forms
