Tenant Template: Avoiding Refund Claims in Austria
As a tenant in Austria, it is important to respond calmly and in a structured way to refund claims from your landlord. This article explains which documents help, which deadlines apply, and how to prepare a template letter to avoid unnecessary payments. You will receive practical tips on evidence preservation, communication with the landlord, and when legal action is appropriate. The information is based on Austrian tenancy law (MRG and ABGB)[1] and refers to official authorities so you can act safely. The goal is to give tenants clear, actionable steps to contest refund claims or respond correctly. We provide templates for letters to the landlord, guidance on deposit refunds, and when involving advisory services or a court may be appropriate.
What to do about refund claims?
Acting quickly and in an organized manner reduces the risk of incorrect payments. First check the claim in writing and request a detailed justification with an itemized cost breakdown. Ask for deadlines in writing and note all dates.
- Check deadlines and respond within the stated timeframes.
- Collect evidence: photos, handover protocols, invoices, and correspondence.
- Send a polite template letter stating your objection or counterclaim.
- Seek legal advice or tenant representation if uncertainties remain.
Detailed documentation increases your chances of success.
Template letter: Structure
A short, factual letter is often sufficient: date, subject, your account of events, attachments, deadline setting and request for written confirmation. State clearly whether you will pay, object, or offer partial payment.
If out-of-court resolution is not possible, district courts (Bezirksgerichte) are competent for housing disputes[2], usually as the first step before higher proceedings.
Frequently Asked Questions
- Can the landlord demand further costs after moving out?
- Yes, if damages or outstanding claims exist; the landlord must prove and document those costs.
- What deadline do I have to respond?
- Respond promptly: set a reasonable deadline in your reply and request an exact breakdown of the claims.
- What if the landlord does not reply?
- Document everything and seek advice; often a final formal deadline helps before court proceedings.
How-To
- Draft a precise template letter with date, subject line and a brief account of the facts.
- Attach copies of evidence: handover protocol, photos and invoices.
- Set a clear deadline for reply and state possible next steps.
- If no agreement is reached, obtain legal help or tenant advice and consider court options.
Keep all originals and copies well organized.
