Have Service Charges Checked for Tenants in Austria
Which documents should I check?
Many tenants in Austria should systematically collect and check documents related to service charge statements before agreeing or paying. Relevant documents include the statement itself, original invoices, meter readings, the tenancy agreement and proof of payments. Structured records often help detect calculation errors, incorrect allocation keys or inadmissible items.[1]
Organizing documents systematically makes later proof easier.
- Service charge statement from the landlord
- Original invoices and receipts (documents, receipts)
- Meter readings and reading protocols
- Payment proofs, bank statements and receipts (payment)
- Notes on deadlines and time limits
- Written correspondence and agreements with the landlord
How do I check the statement?
Begin by reconciling total amounts: do the listed costs match the individual invoices? Check allocation keys (area, persons), whether items appear twice and whether invoices are addressable and dated. Document any irregularities with date and short notes. If items are unclear, request the respective invoices in writing and set a reasonable deadline for submission.
Missing deadlines can limit your rights, so act promptly.
Common errors
- Calculation errors or total discrepancies
- Unclear or missing invoices
- Incorrect allocation key or occupant numbers
- Inadmissible flat rates or unauthorized charges
Simple checking process
- Collect all relevant documents: statement, invoices, meter readings and payment proofs.
- Check invoices and totals for plausibility and calculation errors.
- Ask the landlord in writing about unclear items and set a deadline.
- If documents are missing or implausible, prepare and send a formal objection.
- If no agreement is reached, consider legal steps and, if needed, involve the district court.[2]
FAQ
- Which deadlines apply for objections to the service charge statement?
- There is no single deadline that applies to all cases; however, act promptly, inform the landlord in writing and check your tenancy agreement for specific time limits.
- Which documents must the landlord provide?
- The landlord should provide the underlying invoices and receipts for the charged items so that you can trace the costs.
- What can I do if the landlord does not provide invoices?
- Request the invoices in writing and set a deadline; if the landlord remains inactive, you can lodge an objection and, if necessary, initiate legal action.
How-To
- Gather all relevant proofs and statements.
- Compare totals, meter readings and allocation keys for plausibility.
- Contact the landlord in writing about unclear items and request documents.
- Prepare a formal objection if necessary.
- Seek legal advice or contact the district court if no agreement can be reached.
