Tenants: Have Utility Charges Checked in Austria
Many tenants in Austria are unsure when they should have the utility charges checked. Verifying the statement protects you from incorrect calculations, unjustified claims and unexpected additional payments. In this article we explain clearly which documents you can request, which deadlines apply and how to formally request inspection or raise objections. You will receive practical steps for documentation, advice on handling heating and operating costs, and tips on when legal advice makes sense. The goal is to give you, as a tenant, confidence so you can effectively assert your rights and avoid unnecessary payments. We also describe how to systematically check documents, which typical errors occur and when an application to the district court or advice from tenant associations is advisable. Keep all receipts and correspondence and respond within the statutory deadlines.
Who should check?
Basically, anyone who pays rent should also check the utility charges statement. The Mietrechtsgesetz (MRG) governs many details regarding accounting and the duty to provide inspection[1]. If you have doubts about individual items or costs seem unevenly distributed, a careful review is worthwhile.
When to check?
Check the statement as soon as you receive it and compare payments, advance payments and the billing period. Act promptly if unusual additional charges appear.
- Check within the billing deadline and respond in time.
- For additional charges, verify whether amounts are understandable and correctly allocated.
- Request missing documents in writing and demand inspection.
Which documents to request?
Request specific documents: invoices from service providers, statements for heating and water, meter readings and contracts for maintenance or management costs.
- Invoices for heating, water and waste disposal to verify the cost amounts.
- Meter readings and reading protocols so you can trace consumption.
- Maintenance contracts and repair invoices if these were charged proportionally.
- Management and janitor contracts to check lump sums or billing modalities.
How to request inspection
Request inspection in writing, name the billing period and set a reasonable deadline. Document the communication and keep copies. If the landlord refuses inspection or does not respond, a legal remedy at the district court may be necessary[2].
FAQ
- What can I check?
- You can check individual invoices, allocation keys, meter readings and the billing period.
- How long do I have to raise objections?
- Respond as soon as inconsistencies arise; statutory deadlines may vary, so prompt action is important.
- When is legal help necessary?
- If inspection is refused or large sums are disputed, involve tenant associations or legal advice.
How-To
- Request documents in writing and set a deadline for inspection.
- Systematically check documents: compare invoices and meter readings.
- Document all deadlines, payments and communication with the landlord.
- If necessary: prepare legal steps and clarify them at the district court.
- Seek advice from a tenant association or a legal advisory service.
Help and Support / Resources
- JustizOnline – e‑forms
- [RIS] Legal Information System of the Federal Government
- Justiz.gv.at – Court and procedural information
