Tenant Template: Internet, TV & Parking Austria
As a tenant in Austria, it can be important to formally request services or cost changes for internet, TV or a parking space in writing. This article explains how to draft a clear template letter, which details are required for operating cost accounting and how to distinguish between instalment payments and flat rates. You will receive practical phrasing, advice on deadlines, receipts and rights towards the landlord, and tips on which proofs to attach. The language remains clear so you can adapt the letter yourself or use it directly. In case of unclear statements, we also show when a legal inquiry or filing at the district court may be appropriate.
What to include in the template letter
A clear template letter helps avoid misunderstandings and makes your request comprehensible. Phrase facts neutrally, state exact amounts and deadlines, and attach supporting documents.
- Complete details: tenant and landlord names, address and lease date.
- Exact service description: internet/TV/parking, period and desired change.
- Cost breakdown: current instalments, proposed flat rate or specific claim.
- Attach proofs: invoices, contract clauses and previous statements.
- Set a deadline: date by which the landlord should respond.
Keep copies of all letters and invoices organized.
Explanation: instalments vs. flat rate
Instalments are advance payments later reconciled with an annual accounting. Flat rates are fixed monthly amounts that do not require a detailed reconciliation. Both models have advantages: instalments allow more precise accounting, flat rates offer planning certainty.
- Instalments: provisional payment with later reconciliation; proofs are important.
- Flat rate: fixed amount without detailed itemized billing.
- Transparency: request an annual statement when instalments are used.
Always request a written breakdown of costs if something is unclear.
Frequently Asked Questions
- Can I as a tenant request a statement for parking costs?
- Yes, request a written breakdown of costs and proofs; an annual statement is customary for instalments.[1]
- Do I have to agree to an increase of the flat rate?
- An increase should be made in writing and justified; check your lease and ask for evidence if necessary.
- What if the landlord does not respond?
- Set a reasonable deadline in the template letter and announce further steps; if there is no response, legal measures may follow.[2]
How-To
- Collect all relevant documents such as lease, invoices and previous statements.
- Draft the template letter clearly: purpose, period, requested change and deadline.
- Set a deadline, e.g. 14 days, for a response or accounting.
- If necessary, send the letter by registered post and document the dispatch; if the dispute continues, consider court action.
Help and Support
- [1] RIS — Legal Information System of the Republic of Austria
- [2] Justiz.gv.at — Information on courts and procedures
- [3] JustizOnline — Electronic forms and submissions
