Tenants: Internet, TV and Parking Issues in Austria
Many tenants in Austria face problems with internet, TV or their assigned parking space. Such outages affect not only comfort but can also raise contractual obligations and cost issues. In this article we explain clearly and practically what rights and duties tenants have, how to collect evidence, how to notify providers and landlords correctly in writing, and which deadlines apply for responses. We show when specialist offices, court or mediation are sensible and which documents are useful. The goal is to make you able to act step by step so that problems can be resolved quickly and cost-effectively — with concrete, applicable steps for tenants in Austria.
What you can do now
In case of malfunctions or disputes, quick, documented steps are important. Start systematically and keep every action in writing.
- Check your rental agreement for clauses on internet, TV or parking space.
- Contact the provider in writing and request a fault number.
- Document the fault: date, time, screenshots, photos and a short log.
- Inform the landlord in writing by email or registered mail and keep copies.
- Set a reasonable deadline (e.g. 14 days) for remedying the fault.
- In case of outage or reduced performance, consider rent reduction or reimbursement.
Parking space issues
Questions about parking spaces often arise, for example with improper use, missing assignment or damage. First check the contractual basis.
- Check the lease for clauses on parking spaces and additional costs.
- Take photos of improper use, license plates and damage.
- Report wrongly parked vehicles to the landlord in writing and request removal.
Legal basics
Many tenancy questions are governed by the Mietrechtsgesetz (MRG)[1]. For court actions, district courts are usually responsible; forms and electronic filings are handled via JustizOnline[2].
FAQ
- Can I reduce my rent if internet is permanently down?
- If there is a significant reduction in service, a rent reduction may be possible. Document the extent and duration of the fault, set a deadline and inform landlord and provider in writing.
- Who pays if a cable damage occurs outside my apartment?
- It depends on the cause and the responsible party. Often the provider or the building owner is responsible; clarify responsibility in writing and seek advice if necessary.
- How quickly must the internet provider react?
- Providers must react within a reasonable period; set a concrete deadline (e.g. 14 days) and document all contacts and responses.
How-To
- Collect evidence: photos, log files, invoices and exact timestamps.
- Write a formal defect notice to the provider and landlord with a deadline.
- Set a reasonable deadline for remedy (e.g. 14 days) and state possible legal steps.
- If no solution occurs: file a claim at the district court or seek mediation.
Key takeaways
- Accurate documentation increases the chances of a quick solution.
- Written defect notices with deadlines are almost always necessary.
- Acting quickly within set deadlines protects your rights.
