Mediation for Tenants in Austria
What are mediation and dispute settlement?
Mediation and dispute settlement are processes where a neutral person facilitates discussions between tenant and landlord to find an agreement. They are often faster and cheaper than court. Relevant legal basis can be found in the Tenancy Act (MRG).[1]
When is mediation useful?
Common cases include disputes over rent, repairs, rent reductions or termination. Mediation suits situations where both sides seek a practical solution and formal evidence is available.
Preparation: What to bring
- Copy of the lease agreement and any additional agreements.
- Invoices, payment receipts and bank statements related to payments or arrears.
- Documentation of defects: photos, dates and reports to the landlord.
- Notes of conversations, emails or correspondence with the landlord or property manager.
- Suggested dates and deadlines that are relevant to you.
How does mediation proceed?
Mediation usually starts with an application or registration at the dispute settlement office. Official forms are available via JustizOnline.[2] A neutral person conducts discussions, reviews documents and proposes solutions. If no agreement is reached, taking the matter to the district court remains an option.[3]
FAQ
- How much does mediation cost?
- Mediation is often cheaper than court; some offices charge only small fees or are free of charge.
- How long does mediation take?
- Typically weeks to a few months, depending on scheduling and preparation.
- Do I have to attend in person?
- Personal attendance is common but in some cases representation is possible.
How-To
- Inform the dispute settlement office and complete any application form if required.
- Gather evidence: lease, payments, photos of damage.
- Contact the landlord in writing and propose mediation.
- Prepare for appointments and bring all documents.
- If no agreement is reached, consider legal steps at the district court.
Key Takeaways
- Mediation is often faster and less costly than court.
- Good documentation is crucial for success.
- Observe deadlines and respond promptly to letters.
Help and Support
- [1] RIS: Tenancy Act (MRG)
- [2] JustizOnline: Forms and Procedures
- [3] justiz.gv.at: Information about courts
