Tenant Appeal & Mediation in Austria
Tenants in Austria often face disputes with landlords—for example about rent increases, repairs or eviction threats. A mediation body can help resolve disputes out of court before deadlines pass or a court case begins. In this article we explain in clear language how to file an appeal or complaint with a mediation body, which documents you should collect and which deadlines apply. You will get practical steps on documenting evidence, filling forms correctly and when going to the district court makes sense. The goal is that you understand your rights as a tenant and can act confidently without needing legal jargon. We also name which authorities and official sources can help and which deadlines are particularly critical.
What is a mediation body?
A mediation body mediates between tenants and landlords to find solutions without court proceedings. Some rules on tenancy law are set out in the Tenancy Act and provide the legal basis for claims and deadlines.[1] Mediation is often faster and cheaper than a lawsuit, but it is not always binding.When is mediation useful?
- For disputes about rent increases or rent refunds.
- For ongoing defects affecting repairs or rent reduction rights.
- When eviction or formal termination is threatened, before a court date.
- For uncertainties about notices, payment demands or formal requirements.
Document damages immediately with photos and dates.
When preparing, it is important to have precise documents: lease, payment receipts, photos, written communication and logs of defects. Also note dates and deadlines because they can be decisive.Respond within set deadlines, otherwise rights can lapse.
Frequently Asked Questions
- When should I file an appeal with a mediation body?
- Ideally immediately after receiving a formal notice or when rights are affected within short deadlines; act promptly to avoid missing deadlines.
- Which documents does the mediation body need?
- Clear lease agreement, bank statements for payments, photos of defects, correspondence with the landlord and any expert reports or invoices.
- What happens if mediation fails?
- If no agreement is reached, the path to the district court remains open; there a court will make a final decision on the claims.[2]
How-To
- Collect documents: organize lease, payment proofs, photos and correspondence.
- Contact the landlord: set a written deadline for remedy and document responses.
- File a complaint: submit a form or letter to the mediation body with all evidence attached.
- Attend mediation: prepare your points clearly and bring your evidence.
- Court steps: if mediation fails, consider filing at the district court and use official forms.[3]
Help and Support
- RIS: Official legal texts and commentary
- Justiz.gv.at: Information on courts and procedures
- JustizOnline: Forms and e-services
