Tenants: Who Pays Mediation in Austria

Dispute resolution (incl. rent reduction) 2 min read · published September 10, 2025

Many tenants in Austria wonder who bears the costs for mediation or dispute resolution by external bodies. This guide explains in plain language which parties typically pay, how costs can be split between tenant and landlord, and what role tenancy law and local dispute-resolution offices play[1]. You will find practical advice on procedure, deadlines and required documents as well as tips on collecting evidence and documenting an agreement. If you prefer a formal procedure, there is information on court-relevant forms and submissions via JustizOnline[2]. Continue reading for step-by-step instructions and answers to common questions.

Who pays the costs?

  • Landlords often pay if they initiated the mediation.
  • Tenants usually cover their own costs but may agree to a shared contribution.
  • Many mediation offices charge reduced or tiered fees, so only small co-payments may apply.
  • If mediation fails, additional court or procedural costs can arise.
Detailed documentation increases your chances in negotiations.

Procedure and cost allocation

The typical process starts with a request to the dispute-resolution office, followed by gathering relevant documents and clarifying who will bear the costs. Written agreements on payments prevent later disagreements.

  1. Contact the dispute-resolution office and schedule an appointment.
  2. Collect documents: lease, correspondence, photos and invoices.
  3. Clarify costs: who pays in advance, how costs are shared and what payment terms apply.
  4. Conduct the mediation: both parties present positions and a mediator facilitates.
  5. Record the outcome in writing or consider legal action if necessary.
Respond promptly to legal communications to avoid losing rights.

FAQ

Who pays the costs for mediation or dispute resolution?
Often the party who initiates the mediation pays; however, the final cost allocation can be agreed upon jointly.
Can costs be split between tenant and landlord?
Yes. Many parties agree on a shared contribution or a tiered arrangement, which should be recorded in writing before the session.
What if a party does not pay?
A mediation or settlement outcome is a civil agreement; in case of non-payment, the other party may enforce payment through the courts.

How-To

  1. Call the relevant dispute-resolution office or send an inquiry by email.
  2. Gather all relevant documents and evidence.
  3. Submit required forms and clarify formalities, possibly via JustizOnline[2].
  4. Agree on cost allocation before the mediation session and record it in writing.
  5. If an agreement is reached: document it in writing; if not: consider legal options.

Help and Support


  1. [1] RIS - Legal Information System
  2. [2] JustizOnline - Electronic Submissions
Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Austria

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for tenants everywhere.