Checking Operating Costs: Tenant Mistakes in Austria
Many tenants in Austria are unsure how to check operating cost statements. In this text we explain step by step which billing items are common, which mistakes often occur and how tenants can request receipts or file objections. You will learn which costs the landlord may pass on, how prepayments (Akonto) and flat rates differ and which deadlines apply to objections. Practical examples and simple checklists help to follow claims or identify incorrect items. The goal is to give tenants clarity, enable them to exercise their rights in Austria and avoid costly mishandlings. We also show which evidence is useful, how to document deadlines and which authorities or courts to contact if needed.
Common Errors in Operating Cost Statements
Many statements contain recurring weaknesses; the legal basis is the Mietrechtsgesetz (MRG)[1], which defines the framework for permissible costs.
- Not checking or requesting receipts, so incorrect items remain unnoticed.
- Prepayments (Akonto) and the actual settlement do not match or flat rates are miscalculated.
- Repair and maintenance costs are incorrectly presented as chargeable to tenants.
- Deadlines for objections are missed because tenants do not document them.
- Unclear allocation keys for heating and hot water costs are not questioned.
Detailed documentation increases your chances of success in disputes.
Checklist
Preparation
First collect all statements, payment receipts and the lease. If unclear, specifically request receipts from the landlord.
- Collect receipts: gather copies of statements, payment receipts and heating logs.
- Check items: verify each entry is permitted by the lease and the MRG.
- Note deadlines: mark the delivery date and observe objection deadlines.
- If necessary: consider legal remedies and possibly contact the district court[2].
Keep receipts for at least three years.
For court steps, JustizOnline provides e-forms to ease filing[3].
Frequently Asked Questions
- What may the landlord charge in general?
- The landlord may only charge operating costs that are permitted by the lease and the MRG; personal expenses or repairs that are not chargeable may not be passed on.
- How long do I have to object to the statement?
- After delivery of the statement you should respond promptly and observe deadlines; many rights depend on timely assertion.
- What if receipts are missing?
- Request the receipts in writing and document the request; without presentation the charged item may be contestable.
How-To
- Step 1: Collect all receipts and the lease and order them chronologically.
- Step 2: Reconcile each cost item with the lease and payments made.
- Step 3: Note errors and send a formal written objection to the landlord.
- Step 4: If no agreement is reached, consider initiating proceedings at the district court[2].
Respond to legal notices within deadlines to avoid losing rights.
