Tenant Rights: Viewings & Access in Austria
Many tenants in Austria wonder when landlords may enter a flat for viewings and what privacy rights apply. This guide clearly explains which notice periods apply, how viewings should be organized, when a lock change is permitted and what obligations both sides have. It shows practical steps for tenants: documentation, communication with the landlord and what to do if you feel uncomfortable or believe your rights have been violated. You will also find information on official bodies and how to meet deadlines. Concrete wording suggestions and evidence-preservation tips help you take the right steps quickly in disputes.
When may the landlord enter the flat?
In Austria a landlord may not enter the flat without justification; viewings must be announced and reasonably justified. Tenants are entitled to privacy and reasonable notice.[1]
- Appointments must be announced within a reasonable time frame
- Maintain privacy and allow access only with consent
- Document: take photos, note date, time and names
Organising viewings
Viewings should be planned to minimise disruption to daily life. Agree a concrete time, limit the duration and ask about the number and purpose of visitors. Request written confirmation if you are unsure.
- Allow photos or recordings only with explicit consent
- Name a contact person if you want accompaniment
- Agree a clear time and duration for the viewing
Lock changes and keys
A landlord may only change a lock in special cases, for example in danger or if the contract expressly provides; without legal basis the landlord may not unilaterally change locks.[2]
- Change locks only in case of concrete danger or explicit agreement
- The landlord may not create permanent access without your consent
- Record handover and return of keys in writing
What to do in case of unauthorised entry?
If someone enters without your consent, document date, time, circumstances and possible witnesses. Seek discussion, request an explanation and consider formal measures if behaviour repeats.[3]
- Secure evidence: photos, notes and witness names
- Contact an official advisory body or hotline
- Consider court action at the competent district court
How-To
- Document the incident: collect date, time, names and photos as evidence
- Send a formal request to the landlord with a deadline
- If necessary, file a complaint at the district court
- Keep track of deadlines and retain proof of all steps
Key Takeaways
- You have a right to privacy and reasonable notice
- Documentation is central to enforcing your rights
- Formal communication can often resolve conflicts
