Viewings: Tenant Rights in Austria

Viewings of a rental apartment are often necessary when a unit is re-rented or sold. As a tenant in Austria, you have rights: entry must not be arbitrary, appointments should be announced, and your privacy must be respected. This article explains common mistakes during viewings, such as unclear appointments, missing documentation, or undue pressure from landlords or agents. You will learn practical steps to handle viewings safely and correctly, which timeframes and communication methods make sense, and when legal action may be advisable. The goal is that tenants can protect their interests without causing unnecessary conflict.

Common viewing mistakes

Simple mistakes often lead to disputes. The following points show typical problems and what you should do instead.

• No written appointment confirmation: Do not rely only on verbal agreements.
• Unannounced entry: Landlords must not enter without notice or consent.
• Missing documentation: Photos or logs of condition and timing are absent.

Scheduling and deadlines

Landlords should propose appointments in good time and be considerate of your schedule. It is common to agree on appointments collaboratively and to allow for flexible time windows. If a proposed time does not suit you, suggest alternatives promptly and document the communication.

Documentation and evidence

Documentation protects you in later disputes. Take photos of the apartment condition before and after viewings and save messages and emails about scheduling. Record issues such as lack of heating or dampness and notify the landlord in writing if defects are visible.

What to do if problems arise?

If the landlord repeatedly violates notice rules or exerts pressure, respond calmly and factually. Request a visit protocol in writing and assert your privacy. For ongoing breaches you can seek legal advice or consider legal proceedings. Formal steps typically require proof of communication and attempts to reach agreement.^[1]

• Written request: Ask for written advance notice and specific time windows.
• Document: Save messages, take photos and keep a log.
• Advice: Contact a tenant advisory service or legal counsel if necessary.

FAQ

How much notice must a landlord give?

The law does not set a fixed period for viewings, but reasonable advance notice and consideration of your schedule are customary; document any short-notice changes.^[1]

Can the landlord enter without permission?

No, unauthorized entry is not permitted; you can refuse access and file a complaint or consider legal action.^[2]

What if viewings cause damage?

Record damage immediately, take photos and inform the landlord in writing with a deadline for response.

How-To

1. Request a written appointment and confirm by email or SMS.
2. Document condition and timing with photos before each viewing.
3. Refuse unauthorized entry and state your reasons in writing.
4. Seek legal advice if your rights are repeatedly violated.

Key Notes

• Keep all messages and appointment records organized.
• Address issues early to avoid escalation.

Help and Support

• RIS – Legal Information System of the Federal Government
• Justiz.gv.at – Information on courts and procedures
• JustizOnline – Court forms and submissions

1. [1] RIS – Legal Information System of the Federal Government
2. [2] Justiz.gv.at – Information on courts and procedures