Tenants: Documents to dispute service charges in Austria
If you are a tenant in Austria and receive a service-charge statement that appears incorrect or incomplete, suitable documents can strongly support your objection. Important items include the tenancy agreement, payment receipts, previous statements, meter readings, photos of defects and any written communication with the landlord. This article explains which proofs are typically useful, how to collect evidence and meet deadlines, and the first steps for formal objections or court action. The language is clear, examples practical and the guidance follows Austrian law so you can assert your tenant rights correctly and efficiently. I also describe when it makes sense to seek legal help and which courts or mediation bodies in Austria are responsible. Forms are available via JustizOnline[3].
What to do about a faulty service-charge statement?
Overview: First review the statement systematically. Compare items with your lease and previous statements and mark discrepancies. For legal references see the Tenancy Law (MRG)[1] and local jurisdiction at the district court[2].
Which documents to collect?
- Tenancy agreement (including clauses on flat rates or advance payments)
- All payment receipts for rent and advances
- Previous service-charge statements for comparison
- Meter reading records or meter readings
- Photos of damage or deficient heating/water supply
- Written communication with the landlord (emails, letters, messages)
First steps
Proceed systematically: collect, organize, check deadlines. Draft a written objection and send it by registered mail or verifiable email.
FAQ
- Which documents do I need for an objection?
- You need the tenancy agreement, payment receipts, previous statements, meter readings, photos and any written communication with the landlord.
- How long do I have to object?
- Check the deadlines on your statement and act promptly; if uncertain seek legal advice or contact the district court.[2]
- When should I go to court?
- If the landlord does not correct after a justified complaint or significant amounts are disputed, resolving the matter in court may be appropriate.
How-To
- Gather all relevant documents in order and copy important receipts.
- Review individual cost items and mark unclear entries.
- Draft a written objection with reasons and evidence.
- Send the objection with proof and observe deadlines.
- Do not hesitate to contact legal help or advisory services if needed.
Key Takeaways
- Keep all receipts and documents organized.
- Act promptly and respect deadlines.
- Documentation and communication are crucial.
Help and Support / Resources
- [1] RIS - Legal Information System
- [2] Justice - Information on Courts
- [3] JustizOnline - Forms and E-Services
