Tenants: Internet, TV & Parking as Running Costs in Austria
What counts as operating costs?
In general, only costs count as operating costs that are agreed as such in the rental contract or are legally eligible for allocation. Typical examples include janitor services, heating, water or building insurance. Whether internet, TV or a private parking space can be passed on depends on the contractual arrangement and the concrete cost structure.[1]
- Internet connection for the whole building, if explicitly agreed as operating costs in the lease.
- Individual TV connections in the rented unit only with clear contractual rules and traceable cost allocation.
- Parking fee (parking fee) only allocable if agreed as operating costs or justified by usage.
- General building costs such as cleaning of common areas or garden maintenance.
Accounting: Aconto vs Flat Fee
With aconto payments, the tenant pays an estimated monthly amount which is reconciled at year-end with the actual costs. With a flat fee, a fixed amount is agreed that usually is not subject to annual review. Which option is permissible depends on the rental contract and the transparency of cost calculation. If the landlord requires a flat fee, it should be clear which services are included and whether adjustments are possible.
Checking the settlement
Check the utility bill for these points: Are costs itemized? Are receipts or contracts available? Is the allocation key and billing period specified? If something is missing, request documentation in writing.[2]
FAQ
- Can the landlord charge internet costs as a flat fee?
- Yes, if this was contractually agreed; however, the flat fee must clearly define which services are included.
- What to do if the utility bill is unclear?
- Request the receipts and a breakdown in writing and set a reasonable deadline for submission.
- Which deadlines apply for objections to the settlement?
- Objections should be raised promptly after receipt; specific deadlines may be set in the lease or by law.
How-To
- Day 1–14: Check the bill immediately upon receipt and note any inconsistencies (deadline).
- Step 2: Request receipts and contracts in writing if they are not attached (file).
- Step 3: Collect evidence such as receipts and photos to support your objections (evidence).
- Step 4: If necessary, file a complaint with mediation services or the district court (court).
Help and Support
- [1] RIS - Legal Information System of the Republic of Austria
- [2] Justice - Austrian Judiciary
- [3] JUSTIZONLINE - Electronic Forms
