Tenants' Rights: Wrong Utility Bills in Austria
As a tenant in Austria, an incorrect operating cost bill can cause worry and financial strain. This article plainly explains how to check whether the bill is correct, which receipts you can request from the landlord, how to file a formal objection and which deadlines to observe. I describe simple verification steps, necessary documents and practical tips for communicating with the landlord as well as options to resolve disputes at the district court. The aim is to enable you to assert your rights as a tenant confidently, without legal jargon. Concrete action steps help prepare for a potential court process or a settlement.
What is an incorrect operating cost bill?
An incorrect operating cost bill exists when items are unclear, double-charged or not supported by receipts. Typical errors are calculation mistakes, wrongly applied distribution keys or missing proof for certain items. First check the total calculation and request the receipts that explain the individual items. If unsure, observe deadlines and consider legal steps if necessary.[1]
First steps to check
Carry out these simple checks before taking further steps. Documentation and clear communication are crucial.
- Check deadlines (deadline) and file an objection within the deadline.
- Request receipts (documents) from the landlord and collect them systematically.
- Recalculate amounts (payment) and look for arithmetic errors or double charges.
- Secure photos and condition documentation (evidence) for potential disputes.
- If unsure, contact advice services (contact) or a tenant counselling centre.
Formal objection
Prepare the objection in writing, specify the disputed items and request the release of certain receipts. Include the date and a short explanation and send the letter by registered mail or with delivery confirmation. Specify a deadline for clarification and document all responses. Official forms are not always required, but a structured letter increases enforceability.[2]
If the landlord does not respond
If there is no response, consider whether an amicable clarification is possible. Continue to document all steps and prepare the documents for court clarification if necessary. Legal advice is often useful before going to court, especially for larger sums or complex accounts.
Frequently Asked Questions
- What can I do if the operating cost bill is incorrect?
- Check the bill, request receipts, file a written objection and observe deadlines. Seek legal advice if necessary.
- Which deadlines must I observe?
- Deadlines may be set in the lease or by law; act quickly and document observance of deadlines to avoid losing rights.
- Who bears the costs if an error is found?
- If the error is due to the landlord, they may be obliged to reimburse; for complex disputes the court will decide.
How-To
- Check the bill item by item and note inconsistencies.
- Request all relevant receipts in writing and set a clear deadline.
- Recalculate the totals and highlight unusual items.
- Send a formal objection with date and justification to the landlord.
- If no agreement is reached, prepare documents for filing at the district court.
Key takeaways
- Good documentation makes dispute resolution easier.
- Respond within deadlines to preserve your rights.
Help and Support
- RIS - Legal information and statutes
- Justiz - Court and procedural information
- JustizOnline - Forms and e-services
